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Post by shiyabul on Aug 20, 2024 3:36:51 GMT
on-site environments. Companies are finding that geographically-dispersed teams can actually bond more easily – and connect more frequently and at far less cost – through virtual methods. AI and pulse surveys provide more accurate https://lastdatabase.com/ engagement readings from employees. If engagement is down after a town hall meeting,employees didn’t like leaders can tell that what they heard. Conversely, if engagement starts trending upward, leadership can track what event or communication preceded this upturn and look to repeat that success. Environment and Assets With % of call centers currently increasing their WFH programs and an expectation that cloud contact center agents will exceed on-premise agents by , according to McKinsey, employers are starting to invest more in the employee experience. A major struggle for remote workers is having a dedicated space where they can do a good job and control noise. Beyond computers and headsets, employers are increasingly providing stipends for creating a workable home office, like a good internet connection, ergonomic chairs, and desks. Recovering equipment assets continues to be a financial drain on employers, with most seeing %-% shrinkage reports our clients.
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